Commonly Asked Questions about Filing a Claim


Where do I send medical bills after a claim has been filed?

Please mail the original document to Landin Inc. P.O. Box 17590 Richmond, VA 23226 or fax a legible copy to (804) 359-9640

What’s my claim number and who is the adjuster assigned?

Call (804) 359-9600 or email

How long until the injured employee will receive benefits?

In Virginia, there is a seven day (calendar days) waiting period. Benefits would begin on the eighth day of disability. The initial seven-day waiting period is payable only after the disability exceeds 21 days.

What do I do if a provider calls me to authorize a referral and/or medical treatment?

Please refer the provider to the adjuster assigned to the claim.

What do I do if I feel a claim is questionable?

Read about reporting a questionable claim.

Why should I file a claim?

Anytime an employee has an accident that requires medical attention OR when in doubt, you should file a first report to protect you as an employer to ensure statutory reporting requirements are met in a timely manner.

If you can't find the answer to your question here, contact a member of our Claims team.

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