Claims
When an injury happens, the response matters as much as the coverage. Fast, compassionate, and knowledgeable support can mean the difference between a worker who recovers and returns to the job and one who doesn’t. At CCGSIA, claims are handled locally by experienced professionals — not outsourced call centers with no knowledge of your operation or your people.
Landin Services, LLC has been the third-party administrator for Commonwealth Contractors since 1987. Collectively, the claims staff has more than 250 years of experience handling workers’ compensation claims.
Service Built Around You — Tailored Care, Trusted Results
We understand that accidents are going to occur, and we have experts available to walk you through the claims administration process. Follow these steps immediately after a workplace injury.
Step 1 — Provide prompt and appropriate medical care for your injured worker. |
Step 2 — Download and complete the First Report of Injury form. |
Step 3 — Submit the completed form to Landin by any of the following methods: Online Portal (Member & Agent Login): Email: accidentreport@insuranceconceptsllc.com |
IMPORTANT: Do NOT file the First Report of Injury Form (FROI) with the Virginia Workers’ Compensation Commission. |
IT IS EXTREMELY CRITICAL THAT ALL ACCIDENTS BE REPORTED AS SOON AS POSSIBLE. |
File with Company Nurse
If you are enrolled with Company Nurse, you can file a claim directly through their system. See the Company Nurse section below to register.
Claims Questions?
Contact Landin with claims questions at (804) 359-9600.
Fraudulent Claims
If you see potential for a fraudulent claim or have concerns about other fraudulent activities that might be occurring, please contact the claims staff to discuss at your earliest convenience.
Where do I send medical bills after a claim has been filed?
Mail the original document to
Landin Services, LLC
P.O. Box 241
Oilville, VA 23129
or fax a legible copy to (804) 359-9640.
What is my claim number and who is the adjuster assigned?
Call (804) 359-9600 or email askclaims@insuranceconceptsllc.com.
How long until the injured employee will receive benefits?
In Virginia, there is a seven-day (calendar days) waiting period. Benefits would begin on the eighth day of disability. The initial seven-day waiting period is payable only after the disability exceeds 21 days.
What do I do if a provider calls me to authorize a referral and/or medical treatment?
Please refer the provider to the adjuster assigned to the claim.
What do I do if I feel a claim is questionable?
See discussion below.
Why should I file a claim?
Any time an employee has an accident that requires medical attention — or when in doubt — you should file a First Report to protect you as an employer and to ensure statutory reporting requirements are met in a timely manner.
Can’t find the answer to your question? Contact the Claims team at (804) 359-9600.
The majority of workers’ compensation claims are compensable or covered claims. However, there is a small percentage of claims reported to employers as work-related injuries or events that qualify as questionable. If these claims are not handled properly, they can result in losses that will affect an employer’s reputation for many years to come.
What to Do
The Virginia Workers’ Compensation Commission can impose heavy penalties for failing to report a claim in a timely manner. Therefore, a First Report of Injury should be filed right away. Filing a report does not create a compensable claim for the employee.
Any information regarding the questionable nature of a claim needs to be presented at the same time the report is filed. This would include any evidence discovered while investigating the claimed accident and employee, such as:
- Written statements from witnesses and supervisors, along with their names and contact information
- Any information about the employee regarding pre-existing medical conditions
- Any recent problems with employer-employee relations
- If appropriate, photographs of areas where the claimed accident may have occurred, allowing an adjuster to assess whether a claimed condition did or did not exist
Even if you don’t have any investigative materials, you, as an employer, should flag the claim and indicate why you feel it is questionable.
Getting this information to an adjuster right away can be critical to completing a thorough review of the claim. If delayed, vital information could be lost. Along with this data, an adjuster will use training and experience to gather additional documentation that may be needed in defense of the claim, should it be litigated. This could include statements from the claimant and potential witnesses, medical records, or additional physical evidence.
If you see potential for a fraudulent claim or have concerns about other fraudulent activities that might be occurring, please contact the Landin claims staff to discuss at your earliest convenience.
We Have Handled Claims Long Enough to Know That How You Treat People Defines Your Reputation
Company Nurse is a 24-hour, 7-day-a-week triage service that provides medical expertise at the point of injury to ensure injured employees are channeled to the most appropriate and cost-effective level of care.
How Company Nurse Impacts Your Workers’ Comp Program
- Easy to use — simply dial the hotline for occupational injury triage
- Streamlines reporting — one call creates the First Report of Injury, instructions for post-accident drug testing, and immediately notifies Landin, employer contacts, and a designated medical provider
- Reduces claims volume — with appropriate first aid and self-care, on average 20–40% of calls do not result in compensable claims
- Eliminates unnecessary ER visits — with medical expertise, ER use can decrease by as much as 300%
- Reduces lost time — by integrating return-to-work coordination, employers reduce lost time by as much as 30–50%
- Cost savings — average claims cost can drop by as much as 10–30% and medical costs can be reduced up to 20%
- Employee satisfaction — prompt, open communication and 24-hour access to quality medical professionals creates a positive experience for injured workers
Register for Company Nurse
To register for Company Nurse, email info@insuranceconceptsllc.com or call (804) 359-9600.
